Refund & Service Policy

Effective Date: November 2025
Business Name: Chantal Laurie Media
Location: Vancouver, British Columbia, Canada

1. Overview

At Chantal Laurie Media, I provide professional photography and content creation services. This policy outlines the terms for service delivery, payment, and refunds.

2. Service Terms

• All services, including photography, videography, and digital content creation, are provided based on a written agreement or contract with the client.

• Project timelines, deliverables, and usage rights will be specified in the agreement.

• Services may be delivered locally in Vancouver, BC, or internationally, depending on travel arrangements.

3. Payments

• Payments are processed securely through Stripe or another approved payment processor.

• All amounts are in Canadian dollars (CAD) unless otherwise stated.

• A deposit or full payment may be required prior to scheduling services, as outlined in your agreement.

4. Refunds

Due to the creative and custom nature of photography and content creation services:

• All payments are non-refundable once a project has commenced or services have been delivered.

• No refunds are issued for cancellations made after services have begun.

• Any exceptions (e.g., double bookings or exceptional circumstances) will be considered on a case-by-case basis at my discretion.

5. Delivery of Digital Services

• Delivery timelines vary depending on the project scope and are defined in the contract.

• Clients are responsible for providing any necessary information, assets, or approvals in a timely manner to ensure smooth project delivery.

• Chantal Laurie Media is not responsible for delays caused by clients or external factors (e.g., travel issues, weather, third-party services).

6. Contact

For questions about this policy or specific service agreements:
Chantal Laurie Media
📧 chantallauriie@gmail.com
🌍 www.chantallauriie.com